Everything you need to know about Aolani Skincare, our 3-Step Ritual and our approach to simple, considered skincare.
The Aolani Ritual
What is the Aolani 3-Step Ritual?
The Aolani 3-Step Ritual is a simple daily skincare routine built around three essential steps: Cleanse, Tone, Moisturise. It brings together our Cleansing Milk, Toning Mist and Moisturising Serum for people who want a simpler, gentler approach to caring for their skin without an overwhelming multi-step routine.
In what order should I use the products?
Start with the Cleansing Milk, follow with the Toning Mist, then finish with the Moisturising Serum.
Cleanse. Tone. Moisturise. Three considered steps. One simple ritual.
Should I use the Ritual morning and evening?
The Ritual can form part of both your morning and evening skincare routine. In the morning, remember to follow your routine with an appropriate broad-spectrum sunscreen.
Do I have to use all three products together?
The products can be incorporated individually into your existing routine, but the Aolani Ritual was created as a simple three-step system designed to be used together.
Sensitive & Reactive Skin
Is Aolani suitable for sensitive skin?
Aolani has been created with sensitive and reactive skin in mind, with a focus on a simple, considered skincare routine. However, everyone's skin is different. We recommend checking the full ingredient list and patch testing a new cosmetic product before introducing it into your routine.
Can I use Aolani if I have eczema or psoriasis?
We know many people living with eczema, psoriasis and other sensitive-skin concerns are particularly careful about what they apply to their skin. Aolani is a cosmetic skincare brand rather than a medical treatment, so our products are not intended to diagnose, treat or cure eczema, psoriasis or any other medical skin condition.
If you have an active skin condition, allergies or concerns about introducing new products, we recommend checking the ingredients and speaking with an appropriate healthcare professional where necessary.
How should I patch test Aolani products?
Apply a small amount of the product to a small area of intact skin and monitor the area before introducing the product more widely into your routine. If you experience irritation or an unwanted reaction, discontinue use.
Ingredients & Formulation
What ingredients do you use?
Our formulations contain carefully selected cosmetic ingredients and botanical-derived ingredients depending on the individual product. You can find the complete INCI ingredient list on each individual product page and on the product packaging.
Are Aolani products 100% natural?
Rather than relying on vague terms such as “100% natural”, we prefer to be transparent about what is actually inside our products. Each product page provides its complete ingredient list so you can make an informed decision about whether a product is right for your skin.
Are Aolani products fragrance-free?
Please check the individual product ingredient list before purchasing, particularly if you are sensitive to fragrance or essential oils. We believe ingredient transparency is especially important when choosing products for sensitive or reactive skin.
Where can I find the full ingredients?
The complete ingredient list for each product is available on its individual product page and on the product packaging. If you are unsure about a particular ingredient, please contact us before purchasing.
Using Your Aolani Products
How much product should I use?
You do not need to overload your skin. Start with a small amount and adjust according to what your skin needs. Our philosophy is centred around keeping skincare simple and considered rather than using more product than necessary.
Can I use Aolani alongside my existing skincare?
Yes, although we recommend introducing new products gradually rather than changing your entire routine at once, particularly if your skin is sensitive or reactive. Take extra care when combining cosmetic products with prescription skincare or strong active ingredients.
What should I do if a product irritates my skin?
Stop using the product if you experience irritation or an unwanted reaction. If symptoms are significant, persistent or you are concerned about a reaction, seek advice from an appropriate healthcare professional.
Our Approach
Why does Aolani focus on only three steps?
Because skincare does not always need to be complicated. We believe a consistent, considered routine can start with the essentials: cleansing, toning and moisturising. Our 3-Step Ritual was created for people who want to simplify their skincare without sacrificing the feeling of a premium daily ritual.
Is Aolani a medical skincare brand?
No. Aolani products are cosmetic skincare products. While our brand has been developed with sensitive and reactive skin in mind, our products are not medicines and are not intended to diagnose, prevent, treat or cure skin conditions.
Packaging & Sustainability
What packaging does Aolani use?
Our Ritual is presented in carefully selected packaging designed to complement Aolani's natural, understated aesthetic, including frosted glass and bamboo details. We aim to balance premium presentation with more considered packaging choices wherever practical.
Is Aolani's packaging recyclable?
Recyclability can depend on the individual packaging component and your local recycling facilities. Where possible, separate different packaging components before recycling and check your local authority's recycling guidance.
Orders & Delivery
Where do you deliver?
Our available delivery destinations and current shipping options are displayed during checkout.
How long will my order take to arrive?
You will see the available delivery options and estimated timeframes when placing your order. Once your order has been dispatched, you will receive confirmation using the contact details provided with your order.
How can I track my order?
If tracking is available for your delivery service, your tracking information will be included in your dispatch confirmation.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order details and photographs showing the damaged product and packaging. We will review the issue and help you with the appropriate next step.
Returns & Support
Can I return my Aolani products?
Please refer to our Returns & Refund Policy for the full terms that apply to your purchase. Because skincare products are cosmetic goods, return eligibility can depend on factors including whether the product has been opened or used.
How can I contact Aolani?
If you have a question about your order, our products or choosing the right Aolani product for your routine, please get in touch through our Contact page.
Still Have a Question?
We are here to help. If there is something we have not answered, get in touch with the Aolani team and we will be happy to assist.
Stay calm. Stay confident.
Aolani Skincare